Refund & Cancellation Policy

Last updated: 24 April 2026

Please read this policy carefully before making a payment on Support Koffee.

1. Nature of Payments

Payments made through this platform are voluntary, goodwill-based support contributions — similar to a tip or donation. There is no product, service, subscription, or deliverable being purchased in exchange. You are supporting the creator's work out of appreciation.

2. No Refund Policy

Once a payment is successfully processed:

• It cannot be reversed, refunded, or credited back.
• No refund requests will be entertained under any circumstances.
• This applies regardless of the amount, payment method, or reason for the request.

3. No Cancellation Policy

Payments are processed instantly through Razorpay. Once a transaction is initiated and completed:

• It cannot be cancelled or reversed.
• If a payment fails or is declined, no amount is deducted from your account.
• If you see a deduction without a successful payment confirmation, it will be auto-reversed by your bank within 5–7 business days (as per standard banking practice).

4. Duplicate Payments

If you accidentally make a duplicate payment (same amount paid twice within a short time), please contact us at hello@yourdomain.com with your Razorpay Payment IDs. We will review such cases on a goodwill basis, though we make no guarantees of a refund.

5. Failed Transactions

If your payment fails and your bank account is still debited, this is a temporary hold by your bank. Such amounts are automatically reversed within 5–7 business days. We have no control over your bank's refund timeline. Please contact your bank directly for assistance.

6. Acceptance of Policy

By clicking the "Support Now" button and completing a payment on Support Koffee, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.

7. Contact

For any concerns, please reach us at hello@yourdomain.com. We aim to respond within 48 hours.