Privacy Policy

Last updated: 24 April 2026

At Support Koffee, we respect your privacy deeply. This page explains what information we collect, how we use it, and how we protect it.

1. Information We Collect

We collect as little information as possible. Specifically:

• Payment amount – the amount you choose to support with.
• Optional message – if you choose to leave one. This is entirely voluntary.
• IP address and browser info – collected automatically for fraud prevention and security.
• Razorpay transaction IDs – to track and confirm your payment.

We do not collect your name, email address, phone number, or any card/bank details. Payment processing is entirely handled by Razorpay.

2. How We Use Your Information

• To confirm and record your support payment.
• To detect and prevent fraudulent transactions.
• To display your message of support (if provided).
• To maintain internal records for accounting purposes.

3. Third-Party Payment Processor – Razorpay

All payments are processed by Razorpay, a PCI DSS-compliant payment gateway. Your card, UPI, and bank details are entered directly on Razorpay's secure servers and never transmitted to or stored by us. Please review Razorpay's Privacy Policy for details on how they handle your payment data.

4. Data Storage & Security

Transaction records (amount, payment ID, optional message, IP) are stored in a secure database with access restricted to authorised administrators only. We use HTTPS to encrypt data in transit.

5. Data Retention

We retain transaction records for a period of 5 years for legal and accounting compliance. Optional messages may be deleted upon request.

6. Your Rights

Since we do not collect personal identifiers (name, email), we cannot look up your specific record. However, if you have your Razorpay Payment ID, you may contact us and we will assist you in any way we can.

7. Cookies

We use a session cookie only to maintain the admin panel session. No tracking, advertising, or analytics cookies are set on the public-facing pages.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

9. Contact

For any privacy-related questions, please email us at hello@yourdomain.com.